Refund Policy
Last updated: October 13, 2026
Every purchase comes with a 14-day money-back guarantee. If you are not happy, ask within 14 days of purchase and you get a full refund. You do not need to give a reason.
How to request a refund
Email support@aiseenscore.com with the email address you used at checkout, or reply to your Paddle receipt. You can also contact Paddle directly through paddle.net, where you can look up your order.
Refunds are processed by Paddle, our Merchant of Record, and returned to your original payment method. Most banks show the refund within 5 to 10 business days.
What happens to your credits
When a purchase is refunded, its license key is deactivated and any unused credits from that purchase are removed. Reports you already downloaded stay with you.
Failed reports
If a report fails to complete because of a technical problem on our side, the credit is returned to your account automatically, at any time and not only within 14 days.
After 14 days
Requests after 14 days are reviewed case by case. Write to us and explain what happened. This policy does not limit any refund rights you have under the consumer law where you live.